Our goal is to give you the best online shopping experience and provide you the best customer service. But if you are not satisfied with our products or customer service please do let us know. Reach us via email support@chennaifoodbag.com or our support helpline +91-9884477761.

Return Policy

In case you feel that the product received is not as per your expectations, you must bring it to the notice of our customer service for replacement/refund within 24 hours of receiving the product by email support@chennaifoodbag.com or call our support helpline +91-9884477761.

Once your return order is received and inspected we will notify you the status of your replacement/refund request. If your request is approved, then the replacement/refund will be processed, and necessary action will be taken.

Refund Policy

When you buy our products, your purchase is covered by our 24 hours money-back guarantee. If you are, for any reason, not entirely happy with your purchase, you can raise a request for a full refund. To request a refund, contact us by email support@chennaifoodbag.com with your purchase details within 24 hours of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. After we receive your refund request we will keep you updated on the status by email/ verified contact number

Our decision on refunds shall be at our sole discretion and shall be final and binding.

  1. If an Item on your order is being unavailable, we will contact you on the phone number provided to us at the time of purchasing order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order. Prepaid orders shall be entitled to a refund in accordance with our refund policy.
  2. We reserve the sole right to cancel your order in the following circumstances
    • In the event of the designated address falls outside the delivery zone offered by us
    • Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery
    • Failure to contact you by phone or email at the time of purchasing
    • Unavailability of all the items ordered by you at the time of placing the order